Privacy policy

Trading policy

BOS USA is incorporated in California as a corporation and has 501(c)3 status.

BOS UK is a company limited by guarantee and Registered in England and Wales number 07800920 | Charity no. 1144267

Collectively, these three organisations are referred in this policy as “BOS Partners“, “we”, “us” or “our”


BOS Partners regard customer privacy as an important part of our relationship with our supporters. The following privacy policy applies to all BOS Partners users, and conforms to internet privacy standards. If you have questions or concerns regarding this statement, you should first contact us via our contact details at the bottom of this page.

Collection of information

In order to interact with BOS Partners, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to donations including email and address. Any information collected by BOS Partners is collected via correspondence from you or your company. This may be via the telephone, email, mail, sms, or directly through our website.

Use of collection information

Any details collected from BOS Partners customers is required in order to provide you with our high level of customer service. Correspondence is recorded in order to provide service references.

Storage of collected information

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can contact us. Our details are at the bottom of this page.

What data do we collect?

We collect the following personal identification information (Name, email address, phone number, etc.)

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

  • Sign-up online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.
  • Through donations made to the charity

How will we use your data?

We collect your data so that we can:

  • Process your donation or order and manage your account.
  • Email you with information about our work and special offers.

When we process your donation, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.


We would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies listed above.

If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes or giving your data to other members within our organisation.

If you no longer wish to be contacted for marketing purposes, please click the unsubscribe link at the bottom of any marketing email we send you.


Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

How do we use cookies?

We uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website only uses functionality cookies – we use these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Third parties

BOS Partners may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. BOS Partners does not share any information with third parties for any unknown or unrelated uses.


BOS Partners reserves the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.


BOS Partners website to external entities are not covered within this policy.

Changes to privacy policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, on the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

How to contact us

If you have any questions, comments, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Borneo Orangutan Survival USA

Call us at: 1 (888) 248-4208
Email us at: hello@bos-usa.org

6469 Almaden Expwy, Suite 80
San Jose
United States

Borneo Orangutan Survival UK

Call us at: +44 (0) 20 3355 0569‬
Email us at: hello@bos-uk.org

483 Green Lanes
N13 4BS
United Kingdom

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact:


Phone:  1-844-USA-GOV1
Website: https://www.usa.gov/consumer-complaints

Be part of the solution in ending THE ILLEGAL WILDLIFE TRADE TODAY

It takes less than a minute to pledge. Once you pledge, you make a personal commitment to never attend an illegal entertainment event, never purchase any products containing wildlife parts, and never keep wildlife as pets.

How BOS are working to stop the illegal wildlife trade

Conservation in Borneo

The Borneo Orangutan Survival (BOS) Foundation is the world’s largest orangutan conservation organisation. Through our global partnerships we are changing the downward trajectory for Bornean orangutans and their depleting rainforests.

Taymur's Story

Taymur was illegally smuggled into Kuwait and kept as a pet. Local authorities in Kuwait discovered him after he was spotted being driven around in a car by a Kuwait national. The team had expertise in repatriating two other orangutans previously – Junior and Moza – from Kuwait in July 2015.

Returning Taymur back home was not an easy task and took months of coordinating and planning. BOS Foundation flew one of its most experienced veterinarians to Kuwait to accompany Taymur. The flight carrying Taymur left Kuwait for Jakarta, with a stopover in Amsterdam making the total trip a little over 30 hours in duration. Taymur finally returned home in October 2017.